Terms of service

You must be at least 13 to use the Service. If you are under 18 (or the age of majority where you live), you represent that a parent or legal guardian has reviewed and agrees to these Terms. You may not use the Service if you are barred under applicable laws, including U.S. export control or sanctions laws, or if we have previously suspended or terminated your account.

Third-Party Games. RankKD is not affiliated with or endorsed by any game publisher. Certain features depend on third-party terms, APIs, and anti-cheat systems (e.g., Riot, Activision). If those change or access is revoked, we may change or suspend related features without liability. For any integrations (e.g., Riot RSO), you must opt in and comply with the publisher's terms.

You must create an account to access the Service, and keep your information accurate and up to date. You are responsible for safeguarding your credentials and for all activity on your account. Account sharing is prohibited. Notify support@rankkd.com of any unauthorized use.

We reserve the right to suspend or terminate accounts for violations of these Terms, including account sharing.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal use. This includes recording gameplay, syncing to the cloud, and accessing insights based on your subscription tier as described on our website.

You may not: (a) modify, reverse-engineer, or create derivative works of the Service; (b) resell, sublicense, or provide access to the Service to third parties without our written consent; or (c) remove any proprietary notices.

Creator Use. You may use your own User Content, and the clips, insights, and overlays the Service generates from it, in content you create and distribute, including monetized content such as videos and streams, provided you do not resell access to the Service itself or misrepresent any affiliation with RankKD.

Service Changes. We may add, change or discontinue features, impose or modify limits (e.g., storage, bandwidth, usage caps) and suspend or terminate the Service (in whole or part) without liability, where reasonably necessary (e.g., to comply with law, address security or third-party changes).

"User Content" means content you upload or transmit to the Service (e.g., gameplay recordings, audio, controller input). You retain ownership of your User Content.

By using the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to host, store, reproduce, transcode, analyze, adapt, publish, display and distribute your User Content solely to operate, secure, troubleshoot, improve and promote the Service (including generating clips, thumbnails and analytics, and generating insights via machine-learning pipelines). This license ends when you delete the content from the Service, subject to (i) reasonable backup/archival copies that will be purged on a routine cycle and (ii) our right to retain and use De-identified Data as defined below.

You represent and warrant you have all rights and consents necessary to grant this license and that your User Content does not infringe or violate any law or third-party rights.

De-identified Data. We may create, use, and own De-identified Data derived from the Service and User Content (data that cannot reasonably be used to identify a natural person), including anonymized stats, heatmaps and aggregates, for benchmarking, analytics, model training, research and service improvement.

Feedback. If you provide feedback or suggestions, we may use them without restriction or compensation.

You agree not to:

• Use the Service to cheat, bot, or violate any game's terms of service (e.g., anti-cheat policies in Valorant, CS2, or Call of Duty).
• Upload content that is illegal, harmful, abusive, or infringing (e.g., malware, hate speech, or unauthorized third-party IP).
• Interfere with the Service, including tampering with timestamps, quotas, or analysis eligibility.
• Use automated means to access the Service without permission or bypass or exceed our rate limits or technical restrictions.
• Share or distribute User Content in ways that harass others or violate privacy.
• Upload audio or content that includes defamatory, obscene, or discriminatory material.

Violations may result in content removal, account suspension, or legal action.

Recording Consents. You are responsible for obtaining all consents required by law to record and upload audio or other content involving third parties (e.g., party voice chat).

We respond to notices under the U.S. Digital Millennium Copyright Act. Submit notices to our DMCA Agent:

Email: dmca@rankkd.com
Postal: Emilia Holdings Ltd. Co. (d/b/a RankKD), DMCA Agent c/o Registered Agent: 212 N. 2nd St. STE 100, Richmond, MADISON COUNTY, KY 40475, United States

Your notice must include: (1) your physical/electronic signature; (2) identification of the copyrighted work; (3) identification of the material and its location; (4) contact information; (5) a good-faith statement; and (6) a statement under penalty of perjury that the information is accurate and you are authorized to act. We may disable or remove content and, for repeat infringement, terminate accounts.

Counter-Notice. If your content was removed in error, you may send a counter-notice to dmca@rankkd.com and the postal address above including: (1) your signature; (2) identification of the material; (3) a statement under penalty of perjury that the removal was a mistake; (4) your consent to jurisdiction of the Federal District Court for the Eastern District of Kentucky and acceptance of service from the complainant. We may restore the material as permitted by the DMCA.

If you believe you have found a security issue, email security@rankkd.com. Do not publicly disclose until we confirm remediation. You may not perform testing that violates law, disrupts the Service, or accesses other users' data.

The Service offers tiered subscriptions, including features available per tier as described on our website.

Payments are processed via Stripe. Subscriptions renew automatically at the end of each billing period unless canceled. You can cancel in Account → Billing; cancellation takes effect at period end. Fees are non-refundable except where required by law (we may offer credits at our discretion).

Prices exclude applicable taxes (e.g., sales tax, VAT), which will be added to your invoice where required by law. You are responsible for all taxes, except those based on our income. We use Stripe to handle tax collection and remittance in jurisdictions where the Service is taxable.

We may change prices at any time for new users. For existing users, we will provide 30 days' notice via email or in-app. Currency is USD; no other currencies accepted.

You may terminate your account at any time via the settings. Upon termination, access to paid features ends immediately, and data retention follows your plan's storage and retention rules as described on our website. You may request data export before termination.

We may suspend or terminate your access for violations, non-payment, or at our discretion, and may suspend the Service immediately if needed to address security, fraud or legal risk.

Following account termination or deletion, we delete your Personal Data within 30 days, subject to (i) legal and recordkeeping obligations and (ii) limited backups that are purged on a scheduled cycle. We may retain De-identified Data as described in Section 4.

The Service is provided "as is" without warranties of any kind, express or implied, including accuracy of insights or uninterrupted access. We do not guarantee performance improvements from coaching cues or error-free ML analytics.

To the extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER RANKKD NOR ITS AFFILIATES OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO RANKKD FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE. Some jurisdictions do not allow certain limitations; these exclusions apply to the maximum extent permitted and do not limit liability for gross negligence, willful misconduct, or injury where not waivable.

You will defend, indemnify, and hold harmless RankKD from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your User Content; (b) your breach of these Terms; or (c) your violation of law or third-party rights.

Arbitration. Any disputes arising from these Terms will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration hearing will be held in the county where you reside, by videoconference, or as otherwise provided by the AAA Consumer Arbitration Rules.

Opt-Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@rankkd.com (or writing to the notice address in Section 16) with your name, the email address associated with your account, and a clear statement that you opt out of arbitration. Opting out of arbitration does not affect any other provision of these Terms.

Exceptions. Either party may (i) bring an individual claim in small-claims court in a county of your residence or Madison County, Kentucky, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction for infringement or misuse of intellectual property or unauthorized access to the Service.

Class Action & Jury Trial Waiver. CLASS ACTIONS AND CLASS ARBITRATIONS ARE NOT PERMITTED. YOU AND RANKKD EACH WAIVE ANY RIGHT TO A JURY TRIAL.

You represent you are not located in, under control of, or a national or resident of any embargoed country and are not on any U.S., EU, or UK denied-party list. You will not export, re-export, or transfer the Service in violation of applicable export control or sanctions laws.

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflicts of law principles. For any matter not subject to arbitration, the state and federal courts located in Kentucky have exclusive jurisdiction and venue, and you consent to their personal jurisdiction.

Notices to RankKD must be sent to legal@rankkd.com and to: Emilia Holdings Ltd. Co. (d/b/a RankKD), Legal Notices, c/o Registered Agent: 212 N. 2nd St. STE 100, Richmond, MADISON COUNTY, KY 40475, United States.

We may send notices to your account email or in-product. You consent to receive Service-related notices electronically (email or in-product). You may not assign these Terms without our consent; we may assign them, including in a merger, acquisition, or sale of assets. Neither party is liable for delays beyond its reasonable control. If any provision is unenforceable, the remainder remains in effect. These Terms (and any referenced policies) are the entire agreement and supersede prior agreements. Sections regarding IP, licenses, De-identified Data, fees, disclaimers, limits of liability, indemnities, dispute resolution, governing law, and survival remain in effect after termination.

For questions, contact us at support@rankkd.com.