Refund policy
This page explains how RankKD subscription billing works and what to expect if you cancel or ask for a refund. It's part of our Terms of Service (see Section 8, Subscriptions and payments) and doesn't replace it. If the two ever conflict, the Terms control.
01How billing works
RankKD Pro ($9.99/month) and Elite ($19.99/month) are billed monthly through Stripe. Your subscription renews automatically at the end of each billing period until you cancel. There are no long-term contracts and no cancellation fees.
02How to cancel
You can cancel anytime from Account → Billing & Plan. Cancellation takes effect at the end of your current billing period. You won't be charged again after that.
03What happens when you cancel
You keep full access to your paid plan through the end of the period you already paid for. After that, your account moves to Free.
04Partial-month refunds
Subscription fees are non-refundable for partial months. If you cancel partway through a billing period, you keep access through the end of that period (Section 3) but we don't refund the unused portion. This is disclosed at checkout before you subscribe.
05Billing mistakes and outages
If you were charged in error (a duplicate charge, a charge after you'd already canceled, or a charge that doesn't match your plan), email support@rankkd.com and we'll fix it. Extended service outages are handled case by case; contact support and we'll work it out.
06Chargebacks
If something's wrong with a charge, please contact support@rankkd.com first. Most issues are resolved faster and more simply that way than through your bank or card issuer. Filing a chargeback without contacting us first may result in suspension of your account while the dispute is resolved.
07Contact us
Questions about billing or this policy: support@rankkd.com.